Job Details

*Please note that this will be a hybrid position

The UX Designer & Researcher drives the full user experience lifecycle—from discovery and research to concept design, prototyping, and delivery. This role balances strategic thinking with hands-on execution to craft intuitive, inclusive, and visually compelling digital products.

Key Responsibilities:

User Research & Discovery
    •    Lead end-to-end research efforts: stakeholder interviews, field studies, diary studies, competitive analyses, and usability testing.
    •    Translate research findings into actionable insights, personas, journey maps, and experience blueprints.
    •    Partner with analytics teams to integrate qualitative and quantitative data into product strategy.

Experience Design
    •    Create wireframes, interaction flows, prototypes, and high-fidelity UI designs that reflect user needs and business objectives.
    •    Apply information architecture, accessibility (WCAG/Section 508 if applicable), and responsive design best practices.
    •    Maintain and evolve design systems and component libraries for consistency and scalability.

Collaboration & Influence
    •    Work closely with product managers, developers, and other stakeholders to prioritize features and ensure a seamless end-to-end experience.
    •    Present research findings and design rationale to executive leadership, fostering a shared understanding of the user journey.

Success Metrics
    •    Positive impact on key usability and accessibility scores.
    •    Demonstrable improvements in customer satisfaction and task completion rates.
    •    Effective cross-functional alignment around user insights and design direction.
 

Required Qualifications
    •    5–8+ years of professional UX/UI design experience with a strong research background.
    •    Demonstrated expertise in planning and conducting generative and evaluative research.
    •    Advanced proficiency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision).
    •    Strong understanding of usability heuristics, interaction design principles, and inclusive design.
    •    Excellent storytelling and presentation skills to communicate complex concepts clearly.
    •    Ability to work in Agile or other iterative product development environments.
• Holds an active Secret Clearance. 

Preferred Qualifications
    •    Master’s or Bachelor’s degree in Human-Computer Interaction, Cognitive Psychology, Computer Science, Information Science/Technology, or related field.
    •    Experience designing for complex enterprise, SaaS, or government platforms.
    •    Familiarity with analytics tools (e.g., Google Analytics, Hotjar) to pair quantitative data with qualitative research.
    •    Hands-on experience with accessibility auditing and assistive technologies.

Customization Tips
    •    Government/Federal projects: Emphasize Section 508 compliance, U.S. Web Design System (USWDS), and security-clearance eligibility.
    •    Commercial/SaaS: Highlight growth-driving UX metrics, multi-platform design (web, mobile, native apps), and rapid experimentation.